Data Deletion Instructions

How to request data deletion

If you connected a Facebook Page, Instagram Business Account, or WhatsApp Business Account to Syncors and want your data deleted, you can request deletion at any time by:

• 1. Emailing support@syncors.com with the subject line "Data Deletion Request".
• 2. Disconnecting the platform connector from your Syncors workspace (Settings → Connectors → Disconnect). This immediately removes stored access tokens and page credentials.
• 3. Asking your agency, or support@syncors.com, to delete your workspace. This removes all associated data including conversations, posts, and analytics.

If you signed in with Facebook or Google

"Continue with Facebook" and "Continue with Google" give Syncors your name, email address and an account ID from that provider (for Facebook, an ID that only Syncors' sign-in app uses). We keep them on your Syncors account to sign you in, with a record of each sign-in. To have them deleted, email support@syncors.com with the subject line "Data Deletion Request": we delete your account and its sign-in link within 30 days. Removing Syncors under Facebook Settings → Apps and websites stops further sign-ins with Facebook.

What data is removed

Upon disconnection or deletion request, Syncors removes:

• Stored OAuth access tokens (encrypted at rest, permanently deleted)
• Facebook Page ID and Instagram Business Account ID references
• Social post content and media URLs associated with the connected platform
• Social analytics data (impressions, reach, engagement metrics)
• Inbound messages and comments imported from the connected platform

Timeline

Data deletion requests are processed within 30 days of receipt. You will receive a confirmation email once deletion is complete.